Privacy Policy

Introduction

Welcome to Emberthorn Legacy Hotel. We've been around these mountains long enough to know that trust isn't something you just ask for - you earn it. That's why we're pretty serious about protecting your privacy and personal information.

This policy spells out how we collect, use, and safeguard your data when you stay with us, book a room, or just browse our website. We're not gonna hide behind fancy legal jargon here - we'll keep it straightforward so you actually know what's happening with your info.

Information We Collect

Personal Details You Give Us

When you make a reservation or reach out to us, we'll need some basic stuff like your name, email address, phone number, and mailing address. If you're booking a room, we'll also need payment information - though that's handled through secure channels, not stored on a sticky note somewhere.

For special requests (like dietary needs for our restaurant or accessibility requirements), we collect that too so we can actually make your stay comfortable.

Stuff We Gather Automatically

Like most websites these days, ours collects some technical data - your IP address, browser type, what pages you looked at, and how long you hung around. We use cookies for this, which you can read more about below.

If you're using our WiFi during your stay, we'll log basic connection info for security purposes and to keep the network running smoothly.

Photos and Social Media

Sometimes guests tag us in their mountain adventure pics or spa selfies. If you share content publicly and tag Emberthorn Legacy Hotel, we might share or feature it on our platforms - but we'll always credit you unless you tell us otherwise.

How We Use Your Information

We're not in the business of being creepy with your data. Here's what we actually do with it:

• Process your reservations and handle payments
• Send you booking confirmations and updates about your stay
• Respond to your questions or requests
• Improve our services based on guest feedback and usage patterns
• Send promotional offers and updates (only if you've opted in)
• Comply with legal obligations and maintain safety standards
• Manage our loyalty programs and special member benefits

Sharing Your Information

We're not selling your email to spam companies or anything sketchy like that. But there are times when we need to share info:

Service Partners

We work with third-party companies for things like payment processing, booking systems, email communications, and website hosting. These folks only get access to what they need to do their job, and they're contractually bound to keep your data secure.

Legal Requirements

If the law requires it - like a court order or government request - we'll provide information. We'll also share data if needed to protect someone's safety or our property rights.

Business Transfers

In the unlikely event that Emberthorn Legacy Hotel is sold or merges with another company, your information would be transferred as part of that deal. You'd be notified if this happens.

Cookies and Tracking

Yeah, we use cookies - the digital kind, not the chocolate chip ones from our restaurant (though those are pretty good too).

Cookies help us remember your preferences, keep you logged in, and understand how people use our site. You can disable cookies in your browser settings, but heads up - some features might not work as smoothly.

We also use analytics tools like Google Analytics to see how visitors interact with our site. This helps us figure out what's working and what needs improvement.

Data Security

We take security seriously up here. Your information is protected using industry-standard encryption and secure servers. Our staff is trained on data protection, and access to personal information is limited to those who actually need it.

That said, no system is 100% bulletproof. We do our best to protect your data, but we can't guarantee absolute security. If there's ever a breach that affects your information, we'll let you know promptly and tell you what steps to take.

Your Rights and Choices

Your data belongs to you. Here's what you can do with it:

Access and Correction

You can request a copy of the personal information we have on file. If something's wrong or outdated, just let us know and we'll fix it.

Marketing Communications

Don't wanna hear from us? No hard feelings. You can unsubscribe from promotional emails anytime by clicking the unsubscribe link at the bottom of any message, or by contacting us directly.

Data Deletion

Want us to delete your information? You can request that, though we might need to keep certain records for legal or accounting purposes.

Canadian Privacy Rights

As a Canadian establishment, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). If you're in Canada, you've got specific rights under this legislation, including the right to file a complaint with the Privacy Commissioner of Canada if you think we've mishandled your info.

Children's Privacy

Our website isn't designed for kids under 13, and we don't knowingly collect information from children. If you're a parent and think your child has provided us with personal information, please reach out so we can delete it.

International Guests

If you're visiting from outside Canada, please know that your information will be processed and stored here in British Columbia, where our servers and operations are based. By using our services, you're agreeing to this transfer of information.

How Long We Keep Your Data

We don't keep your information forever. Generally, we hold onto it for as long as needed to provide services and meet legal requirements - usually around 7 years for financial records, less for other stuff. Once we don't need it anymore, we securely delete or anonymize it.

Third-Party Links

Our website might link to other sites - like local tour operators or ski equipment partners. We're not responsible for their privacy practices, so make sure to check their policies if you're sharing info with them.

Changes to This Policy

We might update this privacy policy from time to time as our practices evolve or laws change. When we do, we'll post the new version here and update the date at the top. If there are major changes, we'll let you know through email or a notice on our website.

Contact Us About Privacy

Got questions or concerns about your privacy? We're here to help. Reach out to us:

We'll get back to you within a few business days. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.